Privacy Policy
Last updated: 1 September 2026
She Only Journeys Together (operated by Lisa Jane Debnam, Queensland, Australia) is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
1. What Information We Collect
We collect personal information you provide when you:
- Make an enquiry or contact us
- Complete a booking and receive private travel information after booking.
- Submit a review or testimonial
- Sign up to our newsletter
This may include your name, email address, phone number, date of birth, passport details, dietary requirements, medical and accessibility information, emergency contact details, and payment information.
2. How We Use Your Information
We use your information to:
- Process and manage your booking
- Communicate trip updates, reminders, and important information
- Comply with legal obligations (e.g. passport details for international travel)
- Improve our services and website
- Send marketing communications (only with your consent)
3. Sensitive Information
Medical, dietary, and accessibility information is treated as sensitive information under the Privacy Act. We collect it only with your consent and use it solely to ensure your safety and comfort during travel. This information is never shared publicly.
4. Travel Documents
Any travel-document requirements and the appropriate private process will be provided after booking. Travel documents are never displayed publicly.
5. Payment Information
We do not store your card details. Payments are processed securely by Stripe. Please see our Payment & Security page for details.
6. Sharing Your Information
We do not sell your personal information. We may share it with:
- Accommodation providers, transport operators, and activity suppliers — only what is necessary to deliver your journey
- Payment processors (Stripe) — for secure payment handling
- Email service providers — for booking confirmations and communications
All third parties are required to handle your information in accordance with applicable privacy laws.
7. Photos and Testimonials
Photos you upload and testimonials you submit are subject to organiser approval before publication. You may request removal of your photo or testimonial at any time by contacting us.
8. Data Security
We use reasonable security measures, including encrypted HTTPS connections, to protect information submitted through this website. Any process for providing sensitive travel information will be explained privately after booking.
9. Access and Correction
You have the right to access and correct your personal information. To make a request, contact us. We will respond within 30 days.
10. Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Booking records are retained for seven years for tax and legal purposes.
11. Complaints
If you have a privacy concern, please contact us first. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
12. Contact
Privacy enquiries: Contact Lisa.