Payment & Security
Your financial information is handled with the same care we give every journey.
Stripe-secured payments
All card payments are processed by Stripe, a PCI DSS Level 1 certified payment provider. We never see or store your card number.
Encrypted connection
Every page on this site uses HTTPS (TLS encryption). Your data is encrypted in transit at all times.
No card storage
We do not store any card details on our servers. Payment data is held exclusively by Stripe under their security standards.
Private travel information
Any travel-document requirements and instructions are provided privately after booking. Private traveller information is never displayed publicly.
Accepted Payment Methods
- Credit and debit cards — Visa, Mastercard, American Express (via Stripe)
- Apple Pay and Google Pay — available on supported devices via Stripe
All payments are in Australian dollars (AUD). International cards are accepted; your bank may apply a foreign currency conversion fee.
Payment Schedule
Most journeys require a deposit to secure your place, with the balance due closer to departure. Your exact payment schedule is shown on the trip page and in your booking confirmation. Any further payment instructions will be provided privately after booking.
Receipts
Payment confirmation and any receipt information will be provided privately after payment.
Refunds
Refunds are processed back to the original payment method within 14 business days of approval. Please see our Cancellation Policy for details on when refunds apply.
Fraud Prevention
Stripe's fraud detection tools monitor every transaction. If a payment is flagged, we may contact you to verify your identity before confirming your booking.
Questions?
If you have any concerns about a payment or notice an unexpected charge, please contact Lisa immediately.