Cancellation & Refund Policy
Last updated: 1 September 2026
We understand that plans change. This policy sets out your options if you need to cancel your booking, and what happens if She Only Journeys Together needs to cancel a journey.
Cancellation by You
All cancellation requests must be made in writing to Lisa via the contact page or by email. The date of receipt of your written notice determines which fee applies.
| Notice given before departure | Cancellation fee |
|---|---|
| More than 90 days | Deposit only (non-refundable) |
| 60–90 days | 25% of total trip cost |
| 30–59 days | 50% of total trip cost |
| 14–29 days | 75% of total trip cost |
| Less than 14 days | 100% of total trip cost (no refund) |
We strongly recommend comprehensive travel insurance that covers trip cancellation, so you are protected if you need to cancel for a covered reason such as illness or family emergency.
Transferring Your Booking
You may transfer your booking to another eligible woman (who meets the age and eligibility requirements) with at least 30 days' notice, subject to a A$150 administration fee. The replacement traveller must complete all booking requirements before the transfer is confirmed.
Cancellation by She Only Journeys Together
She Only Journeys Together reserves the right to cancel a journey if:
- Minimum group numbers are not reached (usually 6 travellers)
- Safety concerns arise (natural disaster, civil unrest, government travel advisory)
- Circumstances beyond our reasonable control make the journey impossible
If we cancel, you will receive a full refund of all monies paid within 14 business days. We are not responsible for any independently booked flights, accommodation, or other costs.
Significant Itinerary Changes
If we make a significant change to your journey before departure (e.g. a change of destination or a reduction in included activities), you may choose to:
- Accept the amended journey
- Transfer to another available journey of equal or greater value
- Cancel and receive a full refund
Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. If a service is not provided with due care and skill, or is not fit for purpose, you may be entitled to a remedy regardless of this policy.
Refund Processing
Approved refunds are processed within 14 business days to the original payment method. Stripe processing fees (approximately 1.75% + A$0.30 per transaction) are non-recoverable and will be deducted from refunds where applicable.
Questions?
Contact Lisa — we're always happy to discuss your situation.